What you will need:
- A VIA Freeze controlled rate freezer running a software version of at least 2.0.0.
- An Admin user account for your my.Cryochain instance.
Get an API Key
- Log into my.Cryochain at (https://starter.cryochain.com) or your organization's custom domain.
- Navigate to the equipment record that represents the freezer we are trying to set up on my.Cryochain. If a record for this piece of equipment does not yet exist you will need to create one as described here: Creating equipment records.
- Take a note of the API password that is displayed for the device. It may be useful to copy this into another file for easy access for the next step, as we will not be able to access the internet while connected to the thawing unit.
Enter the API password into the freezer
On the VIA Freeze itself, navigate to the my.Cryochain menu screen ("System Manager" -> "my.Cryochain"). You will be presented with a form to fill in. The "my.Cryochain domain" box should contain the URL that is used to access the my.Cryochain instance. An example for "demo.cryochain.com" is shown below, but many customers will use "starter.cryochain.com".
The system will then try and log into the my.Cryochain instance that was specified. If it is successful, the following pop-up should appear:
The system should now be able to be able to upload runs, synchronise profiles and users and all other features that require a my.Cryochain instance to work.
If you see the following error message:
Check the domain name and API key that were entered were correct before trying again. If the problem persists, please raise a ticket.
It may also help to check the equipment as it is listed on the my.Cryochain instance. Does the serial number correctly match the serial number printed on the back of the Viafreeze unit?